Returns & Refunds

Order cancellation

All orders can be cancelled as long as they have not yet been shipped. If your order has already been paid for and you need to modify or cancel it, please contact us within 12 hours. Once the packaging and shipping process has begun, the order can no longer be cancelled.

Refunds

We offer a 100% money-back guarantee for all products that are defective or damaged during shipping. Just let us know and we'll provide you with a return address and a replacement or refund, whichever you prefer.

If you are not satisfied with your order, please contact our support team, and we will do our best to help you!

Customers are responsible for return shipping costs.

No refund will be given if:

Your order is not arriving due to factors that are within your control (e.g. Incorrect delivery address).

You can request a refund within 14 days of the guaranteed delivery date expiring. You can do this by sending us a message via the Contact Us page.